Shipping Policy
Effective Date: July 2, 2026
Thank you for shopping with House Of Classy Brands (HOCB). We are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy outlines our shipping process, delivery timelines, charges, and other important information.
1. Delivery Coverage
We currently deliver products throughout Bangladesh using reliable courier and delivery partners.
For selected products or promotional campaigns, international shipping may be available. Please contact our customer support before placing an international order.
2. Order Processing Time
- Orders are processed after successful order confirmation.
- Orders placed on business days are typically processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During promotional campaigns, festivals, or high-demand periods, processing may take longer than usual.
3. Estimated Delivery Time
Estimated delivery times are:
- Inside Dhaka: 1–3 Business Days
- Outside Dhaka: 2–5 Business Days
- Remote Areas: 3–7 Business Days
Delivery times are estimates and may vary due to weather conditions, courier delays, political events, natural disasters, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges may vary depending on:
- Delivery location
- Product size and weight
- Promotional offers
- Courier service
Any applicable shipping fee will be displayed during checkout before payment is completed.
5. Order Tracking
Once your order has been shipped, you may receive:
- Shipment confirmation
- Tracking number (if available)
- Courier information
Customers can also contact our support team for delivery updates.
6. Delivery Attempts
Our courier partners generally make one or more delivery attempts.
If delivery cannot be completed due to incorrect address, unavailable recipient, or refusal to accept the package, the order may be returned to us.
Additional shipping charges may apply for re-delivery.
7. Delivery Address
Customers are responsible for providing accurate:
- Full Name
- Phone Number
- Complete Delivery Address
- Area/Landmark
- Postal Code (if applicable)
We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
8. Order Inspection
Upon receiving your order, please inspect the package immediately.
If you notice:
- Damaged packaging
- Missing items
- Incorrect products
Please contact us within 24 hours of delivery with supporting photos and your order number.
9. Delayed Deliveries
Although we strive to deliver every order on time, delays may occasionally occur due to:
- Courier operational issues
- Public holidays
- Severe weather
- Political unrest
- Natural disasters
- High order volume
We appreciate your patience in such situations.
10. Failed or Refused Deliveries
If a customer refuses delivery without a valid reason or repeatedly fails to receive the package, we reserve the right to:
- Cancel future orders
- Restrict Cash on Delivery (COD) eligibility
- Charge additional delivery fees where applicable
11. Lost Packages
If your shipment is lost during transit, we will coordinate with the courier service to investigate the issue.
Where appropriate, we may arrange a replacement shipment or issue a refund in accordance with our Refund Policy.
12. Changes to Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Updated versions will be published on this page with a revised Effective Date.
13. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
House Of Classy Brands (HOCB)
Email: info@hocb.com.bd
Phone: +880 1342-500555
Location: Dhaka, Bangladesh