Warranty Policy
Effective Date: July 2, 2026
At House Of Classy Brands (HOCB), we are committed to providing authentic and high-quality products. This Warranty Policy explains how warranty coverage applies to eligible products purchased from our website.
1. Warranty Coverage
Most fashion, apparel, footwear, and lifestyle products sold by House Of Classy Brands (HOCB) do not include a warranty unless it is specifically mentioned on the product page.
For products that include a manufacturer's warranty, the warranty terms, duration, and coverage will be clearly stated in the product description.
2. Manufacturer Warranty
Where applicable, warranty service is provided by the product manufacturer or authorized distributor.
The warranty period, coverage, and conditions are determined solely by the manufacturer.
House Of Classy Brands (HOCB) acts only as the seller and does not provide any additional warranty beyond what is offered by the manufacturer unless explicitly stated.
3. What the Warranty Covers
If a product is covered by a valid manufacturer's warranty, it may include protection against:
- Manufacturing defects
- Material defects
- Workmanship defects
Warranty coverage applies only under normal and intended use of the product.
4. What Is Not Covered
The warranty does not cover:
- Normal wear and tear
- Cosmetic damage
- Accidental damage
- Damage caused by misuse, abuse, negligence, or improper care
- Unauthorized repairs or modifications
- Damage caused by water, fire, chemicals, or natural disasters (unless specifically covered by the manufacturer)
- Damage resulting from improper storage or handling
5. Warranty Claim Process
To submit a warranty claim, please contact our customer support with:
- Order Number
- Product Name
- Description of the issue
- Clear photos or videos of the product
- Proof of purchase (invoice or receipt)
Our team will review your request and guide you through the manufacturer's warranty process where applicable.
6. Inspection
Products submitted for warranty service may require inspection before a claim is approved.
If the issue is determined to be outside the warranty coverage, repair or replacement may not be available under warranty.
7. Repair or Replacement
If a warranty claim is approved, the manufacturer or authorized service provider may, at their discretion:
- Repair the product
- Replace the product with the same or an equivalent model
- Offer another resolution according to the manufacturer's warranty terms
A refund is not guaranteed unless required by applicable law or the manufacturer's warranty policy.
8. Warranty Period
The warranty period varies depending on the product and manufacturer.
Customers should refer to the individual product page or accompanying warranty documentation for warranty duration and specific terms.
9. Limitation of Liability
House Of Classy Brands (HOCB) shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use any product, except where required by applicable law.
10. Policy Updates
We reserve the right to modify this Warranty Policy at any time. Any updates will be published on this page with a revised Effective Date.
11. Contact Us
If you have any questions regarding warranty coverage or warranty claims, please contact us:
House Of Classy Brands (HOCB)
Email: info@hocb.com.bd
Phone: +880 1342-500555
Location: Dhaka, Bangladesh